Refund policy
Here's your full Return and Refund Policy for Woofrait:
Return & Refund Policy
At Woofrait we want you to absolutely love your order. Because every product is custom made just for you, please read our policy carefully.
Custom Products All Woofrait products are personalised and made to order. Due to the custom nature of our products we are unable to accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items If your order arrives damaged, misprinted or defective please contact us within 7 days of delivery at support@woofrait.com with:
- Your order number
- A photo of the damaged item
- A photo of the packaging
We will send a free replacement immediately, no questions asked.
Wrong Address Please double check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrectly entered address. A reprint fee may apply.
Photo Quality We do our best to create a beautiful portrait from every photo submitted. For best results please upload a clear, well-lit photo of your pet. We are not responsible for poor quality results caused by low resolution or blurry photos.
Cancellations Orders can be cancelled within 24 hours of purchase. After 24 hours your order will have entered production and cannot be cancelled.
Contact Us For any questions email us at support@woofrait.com and we'll get back to you within 24 hours.